Frequently Asked Questions (FAQ)
Orders & Payments
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account helps track your orders easily.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other secure payment methods.
Is my payment secure?
Yes. Our checkout is SSL-encrypted, and we never store your card details.
Shipping & Delivery
How long does delivery take?
Orders are usually dispatched within 48 hours. Delivery takes 3–7 working days.
During busy periods, delays may occur.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking link once your order is dispatched.
Will my items arrive together?
Sometimes items ship separately to reduce delays or based on their warehouse
location.
Returns, Exchanges & Cancellations
Can I return my order?
Yes, you can return your order within 15 days of delivery, as long as the item is unused and in its original packaging.
Please note: Certain products cannot be returned or exchanged due to hygiene, safety, and regulatory reasons. This helps us maintain quality and protect all our customers.
Can I exchange a product?
Yes, exchanges are accepted within 15 days. Contact us for return instructions.
How do I cancel or change my order?
If your order hasn’t been shipped yet, contact us as soon as possible to modify or cancel it.
Discounts & Offers
Do you offer first-time customer discounts?
Yes! Subscribe to our newsletter and get 5% off your first order.
How do I apply a promo code?
Enter your promo code at checkout. Only one code can be used per order.
Need Help?
Still have questions? Reach out via our Contact Us page
